Store Policy
Everything You Need to Know
At Sawana Jewels , we are driven to bring your dreams of owning a executive class custom piece of exclusive Jewel Art to reality with the top of the line, most pristine quality and extremely exotically rare Gems of Africa. Book your first consultation today absolutely free and lose yourself in the journey of the most elegant gems and bespoke fine gemstone jewelry.
Our Shipping Policy
How It Works
At Sawana Jewels, we prioritize the secure and timely delivery of your exquisite jewelry. We partner with Brinks Secure and FedEx Precious Cargo, leaders in transporting valuable items, to ensure your purchase arrives safely. Full insurance is available upon request, safeguarding your investment every step of the way. We are committed to building lasting trust and aim to make you a lifelong member of the Sawana Jewels family.
Returns & Refunds
How We Do It
Your satisfaction is our top priority. We offer a straightforward return process for any items that do not meet your expectations. Please contact us within 30 days of receipt for a hassle-free return and refund. Our team is available seven days a week to assist you.
Warranty at Sawana Jewels
Our Policy
Each Sawana Jewel piece is a testament to unparalleled craftsmanship. We provide a lifetime warranty against manufacturing defects, along with free maintenance consultations, ensuring your jewelry remains as captivating as when you first received it.
Payment Security Policy
Securities
We employ advanced encryption and security measures to protect your payment information. All transactions are conducted through secure channels to ensure your financial data is safe.
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Authenticity Guarantee
Our Word
Every gemstone and piece of jewelry from Sawana Jewels comes with a certificate of authenticity. This guarantee ensures that you receive only genuine, high-quality gemstones and materials.
Bespoke Consultation Service
We Value You
We offer personalized consultations to create jewelry that reflects your unique style and preferences. Our experts are available to guide you through the selection and design process, ensuring a piece that is truly yours.
Sustainable Sourcing Policy
We Care
Sawana Jewels is committed to ethical and sustainable sourcing practices. We ensure that all our gemstones and materials are obtained in an environmentally responsible and socially beneficial manner.
Experience the Sawana Promise
Our Promise
Join us on a journey of elegance and exclusivity. From your first complimentary consultation to the lifetime care of your bespoke piece, Sawana Jewels is dedicated to providing an unparalleled experience in luxury and craftsmanship.
Privacy at Sawana Jewels
Your Information Is Safe with Us
Your privacy is sacred at Sawana Jewels. We adhere to stringent data protection protocols, ensuring that your personal and transactional information is never shared or used for unauthorized purposes.